Feedback & Complaints
Your feedback is important to us as it helps us to find better solutions, improve our services and recognise good performance. There are different types of feedback you can give us.
Suggestions or Complaints
This is feedback you can give if you think we can do something better, or if you think someone has done a good job.
Complaints
This is feedback you can give if you are unhappy or concerned about what we have done, the service we provide, or if you think we are doing something wrong.
How do I give feedback or make a complaint?
You can speak directly with the staff involved, or contact the office to speak to a Manager. You can also ask a friend, carer, family member or someone else you trust to support you with your complaint or feedback. If you don’t feel comfortable speaking with a staff member, you can simply fill out the form below with your feedback.
Feedback Form:
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What happens when I make a complaint?
- We value your feedback and take your complaint seriously.
- We will not treat you badly for making a complaint and we will always keep your information confidential.
- We can provide you with support to work through the complaints process if you require it.
- We will keep you informed about the progress of your complaint and what we are doing to resolve your complaint.
- We will work to resolve your complaint as quickly as possible and let you know the outcome.
Still Unhappy?
If you are unhappy with how we handled your complaint, you are also able to make your complaint to any of the following external agencies:
NDIS Quality and Safeguard Commission
Ph: 1800 035 544
Dept of Communities Disability Services & Seniors
Ph: 1800 080 464
Office of the Public Guardian
Ph: 1300 653 187
Qld Human Rights Commission
Ph: 1300 130 760
